Elmer
When the EV charger is busy or broken
It happens. The charger is busy or out of order, or the car will not start charging. With a plan B, it only costs a small detour.
Check status before you go
Many operators report whether their charge points are available, busy or out of order. Elmer shows e.g. "3 of 6 available" where the operator reports it. If your stop becomes busy or breaks down while you are on your way, Elmer suggests another charging location.
If the charger will not start
Try another connector on the same charger. Often only one is playing up.
Unplug, lock the car and try again.
Pay another way: with the app instead of a card, or the other way round.
Call the number on the charger. Many can restart it remotely.
Always have a backup charger
Do not run the battery lower than you need to reach another charger. On roads you do not know, 15–20% on arrival is a good margin. Save a few chargers as favourites on the trips you often drive.
Plan your trip in ElmerThe cheapest charging stops for your car, with navigation and CarPlay.About the app
Long EV road trips in Denmark
Driving home for Christmas: avoid the queues at chargers
How to pay at EV chargers in Denmark
Easter and long weekends